You would agree that building a Global Capability Center (GCC) from scratch is not a cakewalk. You have to hire teams, set up technology support, arrange for the needed workspace solutions, and even abide by the local regulations and procedures. At the same time, you have to keep everything aligned with your global business goals. That’s a whole lot of groundwork to do, which might take several months, if not years, to accomplish.   

Now, imagine this in an alternate universe. You take the plug-and-play route with a ready GCC that already has the right talent engine, technology stack, workspace, operations, and the local know-how. Most critically, you still have control over your organization’s vision and strategy, but the heavy lifting is handled by a reliable partner who has done it all before for many organizations. 

That is what GCCs-as-a-Service delivers. It is a faster, more flexible way to build global teams, without handling the painful procedures. You get to focus on business outcomes, not overheads. 

This model is gaining momentum, and for a good reason. It gives you the ability to scale quickly without compromising on quality. It keeps your teams focused on results, without getting bogged down by the issues of setting things up. And most importantly, it offers true agility, enabling your leaders to stay focused on the big picture instead of daily operations. 

Reimagining GCCs as business catalysts, not just back offices 

A recent Thompson Reuters report, ‘Why Global Capability Centres are Integral to Transforming Business Operations,’ explores how GCCs are becoming the powerhouses for transforming business operations.  

While addressing related aspects, the report states, “Having reached levels of maturity, GCCs are poised to enter the next stage of their evolution. Many are moving from transactional centres to centres of strategic importance, capable of handling more complex processes to amplify efficiency gains, drive business transformation forward, and support the cost optimization agenda that is once again so prevalent in today’s macro-economic climate.” 

That said, the shift in perception for GCCs is happening.  

Let’s say there’s a global retail brand, headquartered in London. A while back they had set up a GCC in India to handle basic IT support and some finance and business ops. It was efficient, cost-effective, and the business was very much on track.  

But over a time span, the brand grew and started building data science and AI teams in the GCC. These teams began analyzing customer behavior across geographies and age-groups, predicting which products would trend, optimize inventory, and personalize the online shopping experience. 

Eventually, the GCC evolved into a core engine of innovation and business growth.  

That’s what it means to treat your GCC as a business catalyst. It matures from cost-effective options into a place where ideas are built, strategies are shaped, and real business value is created.  

GCCs are getting tech-ready to stay future-ready 

As per Gartner, “By 2028, cloud computing will shift from being a technology disruptor to becoming a necessary component for maintaining business competitiveness.” Through the ‘As-a-Service' model, GCCs are effectively leveraging the cloud to provide flexibility, scalability, and around-the-clock connectivity. With the cloud adoption trends cited in the future, this kind of GCC model will continue to provide greater value to global players.  

By getting future-ready, GCCs are building the strength to innovate, scale at speed, and stay agile. The core objective is to move away from heavy upfront investments and focus on services that deliver real business outcomes. 

The goal is to stay agile with tech that grows and evolves as your business does. That’s why many GCCs are making their tech base stronger, using ‘As-a-Service' models to work smarter, move faster, and become dynamic in an ever-changing business ecosystem. 

Shifting gears with purpose and precision 

With the ‘As-a-Service' format, you are no longer staring down years of setup and beginning at ground zero. Instead, you step into a ready-made ecosystem that is working already; equipped with the right talent, tech, and local know-how. You can just focus on driving results.  

The Thompson Reuters report further highlights, “Technology is a key enabler for GCCs looking to embrace opportunities to drive their next chapter of growth and bring more value into the business. With a well-chosen technology solution, processes are easily centralized, standardized, and automated to deliver greater efficiency and accuracy, as well as enable skilled staff to focus on higher-value work.” 

Today, markets are shifting quickly, and technology requirements are shifting accordingly. Businesses need partners that can think ahead, move fast, and grow with them. So, maybe the real question isn’t whether to build a GCC. It is how quickly you can get one that is already built to move at your pace. 

At Enablr, we build powerhouses to accelerate your business plans. As your trusted partner of choice, our engagement models are designed to align with your business goals. Whether you are chasing quick wins or planning for a longer run, revamping your business strategy or breaking into new markets, our experts are ready to collaborate and co-create an outcome-driven GCC plan that’s tailormade for your business. 

Ready to fast-track your GCC journey with the As-a-Service model? Let's build it together.