About the Webinar
Global Capability Centers (GCCs) have transitioned from transactional delivery hubs to strategic enablers of enterprise transformation. Today, they are critical drivers of digital innovation, operational resilience, and cost competitiveness.
This webinar will cover the key factors for building and scaling a high-performing GCC. We will look at
Strategy
Talent
Governance
Innovation
Participants will gain insights into:
The evolving role of GCCs in the global enterprise operating model
Strategic alignment: ensuring GCC objectives are linked to enterprise priorities
Governance frameworks and operating models that enable scale and agility
Talent and leadership imperatives in a competitive global environment
Innovation and capability-building beyond cost efficiency
Lessons learned from enterprises that have successfully scaled their GCC footprint
Speakers
Karan Kamal
Co-Founder
Karan Kamal is a transformation advisor with extensive experience in helping CXOs and boards of global enterprises architect and execute large-scale transformation agendas. He has worked across industries such as automotive, aerospace, manufacturing and energy. This gives him a strong cross-sector perspective on the GCC model.
At FutureFactor360, he works with leaders to align digital strategy, governance, talent, and execution frameworks, ensuring enterprises extract maximum value from their global operations. His unique blend of strategy and execution experience makes him ideally positioned to discuss how GCCs can evolve into true centers of innovation and enterprise impact.
Shameel Sharma
Managing Director and Site Lead
Shameel Sharma is a business growth and integration leader with a proven track record of scaling Global Capability Centers (GCCs), BPOs, and Shared Services into high-performing enterprises. With P&L responsibility exceeding $450M and leadership of 3,500+ professionals across functions such as HR, Finance, IT, Marketing, Legal, and Project Management, he brings deep expertise in strategic planning, operational excellence, and financial governance.
He has held senior executive roles including Managing Director, COO, and CHRO, where he has built high-trust, high-performance cultures and driven organizations to achieve Great Place to Work recognition. His ability to integrate strategy, governance, and digital acceleration uniquely positions him to discuss how GCCs can scale with agility, resilience, and enterprise-wide impact.
Subhendu Pattnaik
Chief Marketing Officer
Subhendu Pattnaik is a seasoned B2B marketing leader with over two decades of experience across global IT services firms. As Chief Marketing Officer at Enablr, a Covasant company, he drives brand transformation, go-to-market strategy, and positions the company’s AI-led innovations for the Global Capability Center (GCC) ecosystem.
Previously, he was Principal Analyst and CMO Advisor at Forrester, working with CMOs across APAC to improve marketing ROI and modernize global operating models. He has also held senior roles at Cigniti, Tata BSS, Mindfire, and Infosys, and has been recognized with multiple global awards for marketing leadership.
